TEMPOE was named as one of the 30 Fabulous Companies of the Year 2018 by The Silicon Review. You can read the entire story here
TEMPOE, LLC, a leading provider of no credit required shopping, has announced that Chris Garrido has been appointed President. Garrido brings more than 25 years of experience in the consumer finance sector and has been with TEMPOE since 2013, most recently serving as Senior Vice President of Sales and Marketing.
Garrido’s distinguished career includes 17 years of executive operations in the rent-to-own, leasing, retail, and consumer finance industries. He drove growth in profitability and performance at ACE Cash Express, ZEC Financial, and Rent-A-Center locations throughout the US.
During Garrido’s tenure at TEMPOE, he has overseen building national client development, sales and marketing organizations, and the company’s landmark achievement of its one-billionth lease in 2017.
“Our vision is simple,” said Garrido. “We want TEMPOE to be the Obvious Choice for our clients, consumers, and stakeholders connecting retailer and consumers with easy access to acquire products. Our clients are serviced through our world-class management team, associate stakeholders, and partners in an omni-channel store, e-commerce, and mobile experience.”
Garrido resides in Houston, TX, with his wife Sheryl and family.
TEMPOE serves a broad market “putting retail within reach” through its world-class management team, customer service, payment technology, and associate stakeholders throughout the U.S., Guam, Puerto Rico, and the Virgin Islands.
Kamela Barrier I kbarrier@TEMPOE.com I 603-714-7348
When retailers choose to offer the TEMPOE program, the process doesn’t have to be confusing for store associates or for customers. This is why TEMPOE has planned several holiday training sessions this November.
TEMPOE plans to help and prepare associates by providing tips on how to qualify customers, suggesting easy ways to present the program and giving simple answers on how to overcome objections.
We encourage all members of retail staff to attend! However, we understand that an entire team cannot be off the floor at one time, so we have scheduled multiple times from which retailers may choose.
The session will be offered four times:
Tuesday, November 10, 2015
10:00am, Eastern Standard Time
Tuesday, November 10, 2015
3:00pm, Eastern Standard Time
Thursday, November 12, 2015
12:00pm, Eastern Standard Time
Thursday, November 12, 2015
5:00pm, Eastern Standard Time
Can’t attend these webinars?
Please contact us at retailsupport@TEMPOE.com or 844-TODAY4U (844-863-2948) for additional training opportunities.
At TEMPOE, we are committed to connecting with our community and devoted to raising awareness for important causes. This is why our team joined with tens of thousands of advocates this month in two NAMIWalks.
NAMI, the National Alliance on Mental Illness, is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. NAMIWalks are held in more than 84 communities across the U.S. and raise funds and awareness for this important cause.
TEMPOE teams in Ohio and New Hampshire raised a combined $2,271 and joined thousands of other walkers and fundraisers in these community events. We are inspired by NAMI’s commitment to educating the public, advocating for change, listening to those affected and leading the way on mental health discussions.
Thank you to all those who came out to support NAMI. We look forward to contributing to this organization’s continued growth.
For more information about how you can get involved with NAMI, visit their website at http://www.nami.org/.
TEMPOE is attending the 2015 High Point Furniture Market in High Point, N.C., this week. Our representatives will participate in all six days of the event that runs October 17-22 at the Plaza Suites.
Guests can stop by Booth 10 in the Retailer Resource Center on the first floor to meet our representatives and ask questions they have about the program. The TEMPOE team will lead any interested market patrons through our exciting service offerings and new enhancements.
TEMPOE is happy to help with every visitor. Come meet with us as we provide tips on how to position programs to customers and help move businesses forward.
We look forward to connecting with the best and brightest names in the furniture industry.
Don’t want to wait?
We’re happy to announce that we’ve released a new Live Chat feature for retailers and their customers called CHAT NOW!
For retailers, Simply log in to your Retailer PULSE website and look in your Quick Links. You will also find CHAT NOW in the top header of the site. Click either link to begin chatting live with one of our representatives. It’s that easy!
Now customers can get the answers they need, when they need them. Customers can access CHAT NOW through the “Need Assistance?” panel at the side of the Customer TRACK website.
With more than a decade of marketing experience, TEMPOE CMO Amanda Costanzi knows how to create customer relationships that build repeat business. We sat down with her to discuss TEMPOE.
How is the TEMPOE brand being received by your existing business partners? What about with new prospects?
We traveled to Charleston in June to unveil our new brand to our top 20 customers, who loved it and are really excited about the direction we’re moving. In fact, the reaction to TEMPOE has been overwhelmingly positive, across the board. From employees and existing retailers to merchant prospects and vendors, everyone is really eager to see all the new program offerings and service enhancements we’re rolling out. JR Zirkelbach, SVP Sales, said this to me, “My retailers are excited about the upcoming launch of the PACE Rewards spiff program for their associates. They know that extra spending on a reloadable Visa card will motivate their team members to continue offering and processing TEMPOE agreements.” TEMPOE is not just a new logo on an old company — it represents new offerings, features and functionality, and can encompass more financial services than WhyNotLeaseIt brought to the market.
Speaking of the new logo, though, our clients and consumers really seem to like the new look and feel. I’ve been told that the new brand is modern, clean and something they can get behind. Feedback indicates that putting the “e” at the end of the name doesn’t change the readability or cause people to mispronounce it, but rather gives a proprietary twist on a meaningful word. All in all, the new brand is a big WIN!
What marketing channels are you using to reach your audience? How about your customers’ customers?
In an attempt to reach our audience in the way that feels most relevant to them, TEMPOE uses multiple marketing channels. We make it a point to communicate throughout the relationship lifecycle with our retailers, as well as with their customers. Digitally, we host content on three different social media platforms, which includes the creation of videos and interactive graphics. We also have a public-facing website, three user portals and multiple landing pages to drive campaigns and promotions. All of our web-based marketing is mobile-responsive and we are working on mobile app strategies. TEMPOE customizes ecommerce experiences for online retail partners and advertises on dozens of retailer resource sites, as well as in print publications. Our physical marketing materials range from a plethora of printed point-of-purchase displays and handouts, to large format exhibits for tradeshows and events, to tailored signage for brick-and-mortar retail locations.
One of the key differentiators of the TEMPOE marketing program is the TEMPOE Outlet. On this portal, we allow retailers to customize their marketing materials with industry-specific imagery and variable text options. Donovan, one of our Detroit retailers, recently said, “Having the TEMPOE Outlet at our disposal has made marketing and advertising as simple as a click of a button. Being able to customize marketing materials is a tool that all retailers should take advantage of immediately. As a furniture/mattress retailer, we can create our own marketing strategy that fits our customer base.” The ordering system allows each retailer to obtain the right number of marketing materials in the appropriate sizes for their store layout and available display space.
What does TEMPOE do to support retailers online or in their current technology platforms?
Ecommerce is a big play for many of our current customers, as well as for many of our prospects. It’s important that TEMPOE be able to drive more consumer transactions in both the brick-and-mortar environment and on ecommerce sites. Our ready-made system integration platform, inTEMPOE, enables eTailers to list TEMPOE as a tender type at checkout. Imagine how easy it is for a consumer to select TEMPOE, instead of paying with a credit card or PayPal, with just the click of a button!
inTEMPOE is a flexible platform that also integrates with point-of-sale (POS) applications and in-store kiosks. What this means is that TEMPOE makes it easy for retailers to process consumer transactions without extensive systems development, violating customer privacy standards or having to prioritize the integration of one system over another. Scott Pratt, CIO of TEMPOE, described this platform as “groundbreaking.” From what we have seen from our customers who have experienced inTEMPOE thus far, Scott’s assessment is right on target.
You mentioned earlier that TEMPOE represents more than a logo – that it is about new offerings. Can you elaborate on what that means?
Of course! In addition to the TEMPOE Outlet, which provides retailers with customizable marketing materials, TEMPOE remarkets on behalf of our retail partners to drive repeat business to their stores. Beyond the new technology of inTEMPOE and responsive web builds, TEMPOE will also be adding live chat functionality to both the retailer and consumer portals this fall. TEMPOE’s no credit required shopping is more flexible than competitor programs because we offer early purchase options, a choice in payment plans and we now allow concurrent agreements with unused approval amounts. One of the greatest enhancements to retailer servicing is our PayPULSE automated funding program, which delivers hassle-free, reliable funding to retailers after each consumer transaction. We’ve also launched PACE Rewards, a new retailer reward and incentive program that puts money in the retailer’s pocket for every confirmed TEMPOE agreement they generate.
I am really proud of the business for ensuring that TEMPOE represents such a broad range of improvements and new offerings.
How does TEMPOE measure business success?
Our financial performance is measured primarily on EBITDA, but our total performance is really measured in customer satisfaction. We have proven that profitability follows engagement — meaning that it is our responsibility to deliver programs that drive the success of our retailers, so they will drive associates to offer the program and increase sales. As we continue our focus on innovation, we will see more ecommerce activity, so online metrics will be a key success measure, as well. We’re excited to report we’re exceeding our goals by a long shot and thereby forcing the business to re-evaluate what success looks like in the future.
Simply put, TEMPOE’s mission is to put retail within reach. Because of this we feel that it is important for all retailers to offer no credit required shopping, regardless of the solution they choose. This morning we kicked off the 2015 BrandSource Expo and Convention by partnering with Progressive Finance to talk with retailers about how they can gain market share by offering no credit required shopping for their customers.
This was just the beginning of an exciting few days in Las Vegas at the BrandSource Convention for us. If you will be in attendance, come by and see us in booth 1331 in the Forum Ballroom!
The TEMPOE team is going to be all over the US this show season. We just wrapped up The MEGA Group Show, but we are just getting started. Below is our schedule for the upcoming show season:
August 20-23 – Tupelo Furniture Fall Market in Tupelo, MS
August 23-36 – BrandSource 2015 Convention & Expo in Las Vegas, NV
August 30 & 31 – Central Florida Furniture & Accessory Market in Orlando, FL
September 2 & 3 – Midwest Furniture Show in Chicago, IL
September 16-18 – FT Future Leadership Conference in New Orleans, LA
If you will be in attendance at these shows, come see us!
This past May, the TEMPOE team participated in the Angelman Syndrome Foundation Walk in Boston, Chicago and Cincinnati. TEMPOE participated through corporate sponsorship, individual team donations and walk participants. Angelman Syndrome is a genetic disorder that affects the nervous system and has a wide range of symptoms, from developmental delays to epilepsy. We chose ASF because of two of our employees’ personal connection to Angelaman Syndrome.
Manchester employee Collette Cusson’s son, Michael, was diagnosed with Angelman Syndrome in October 2013. Now a handsome twenty-one year old, Michael is a sweet, good natured boy whose laughter is so contagious you can’t help but laugh along with him. While he cannot walk or talk, he is a powerhouse with his phenomenal strength. “I look at him as a blessing every day, but hope and pray that one day we can find a cure so that no one else has to go through life the way he does,” Collette says.
Cincinnati employee Shawn Field’s daughter, Megan, was diagnosed with Angelman Syndrome before her first birthday. Now seventeen, “she is truly the light of our life with her beautiful smile, contagious laugh and love of people and life,” Shawn says. She isn’t able to able to communicate using words, but words aren’t necessary as she makes everyone feel like they are the most important person in the world. Shawn would like to thank TEMPOE, specifically President Orlando Zayas and Chief Marketing Officer Amanda Costanzi, on behalf of his family for “supporting this cause and bringing awareness to Michael and Megan’s stores. I’m very blessed to work for such an amazing company.”
Being able to support Michael, Megan and their families was a large motivator for us when choosing a cause to support. ASF is one of four charities we proudly support as a company. The TEMPOE movement is all about our mission, which is to be an emblem of trust. We try to embody this in the community through our philanthropic efforts and care and support for our TEMPOE family.
Below are a few photos of our teams in Boston, Chicago and Cincinnati on the day of the walk. TEMPOE team members said it was a beautiful day with much praise for how The Angelman Foundation executed it. All enjoyed the walk and the opportunity to support fellow TEMPOE team members. We are already looking forward to participating again next year!
Our Manchester, NH team at the Boston walk:
Our Cincinnati, OH team at the Cincinnati walk:
Our CMO, Amanda Costanzi and her family at the Chicago, IL walk: