TEMPOE SECURES $150 MILLION IN FINANCING

(CINCINNATI, OH – Jan. 18) – TEMPOE, a leading provider of no credit required consumer leasing, announced today it has secured $150 million in senior secured credit from its financing partner. At the initial closing, the credit facility will include a total commitment of $112 million and will refinance TEMPOE’s current credit facility. In March, the total commitment will be increased to $150 million. The agreement also includes a commitment to increase financing to $250 million at the lender’s discretion.

“Capital is critical for any business, but it is particularly important for us to be able to grow our footprint among retailers, explore new markets and make strategic acquisitions,” said David Davis, CEO of CNG Holdings, TEMPOE’s parent company. “We believe this puts us in a great position for continued success as the number of underserved consumers grows.”

The financing will allow TEMPOE to continue to grow both the number of retailers it serves and consumers who turn to the company for innovative lease products. TEMPOE recently issued its one-millionth lease, and has seen an average of 300-percent annual growth since it was founded in 2009.

The terms of the facility will also allow TEMPOE to make a significant investment in the online shopping space. TEMPOE provides consumers with an affordable alternative for possessing durable consumer goods such as furniture, appliances and electronics.

For more information about TEMPOE and the several payment options it provides retailers, visit the TEMPOE.com homepage.

Stephens Inc. acted as exclusive financial advisor to TEMPOE in this transaction.

About TEMPOE
TEMPOE, formerly WhyNotLeaseIt, is a leading provider of consumer leasing products that facilitates retail shopping. TEMPOE provides several flexible payment options with the opportunity of quick and economical ownership for consumers. TEMPOE was founded in 2009 and serves the furniture, home electronics, appliance, jewelry and automotive industries. For more information, visit TEMPOE.com.

Media Contact:
Terry Casazza | tcasazza@TEMPOE.com | 603-637-2987

TEMPOE Celebrates 1 Million Leases

(CINCINNATI – Nov. 10) – TEMPOE, a leading provider of no credit required products that facilitate shopping, recently executed its 1 millionth lease, showing massive growth and popularity in its program since the company was founded in 2009.

“From our humble beginnings starting out in a New Hampshire basement to reaching this milestone in just seven years, we are proud of our company’s growth,” said Orlando Zayas, President of TEMPOE. “Our team has developed an offering that clearly meets both retailer and consumer needs.”

TEMPOE completed around 1,500 leases during the first year the service was offered, but growth came quickly – the number of leases has more than doubled each year. Now, the company sees more than 1,500 leases in a single day.

“These leases represent nearly $1 billion in sales, and provide crucial opportunities for our retailer partners to expand into a new segment of the marketplace,” Zayas said.

TEMPOE partners with furniture, electronics, jewelry and appliance retailers, automobile service shops and other merchants to provide consumers with flexible payment options and a path to ownership.

“We couldn’t have achieved this milestone without our amazing group of employees – many of whom have been with us from our launch a few years ago,” Zayas said.

TEMPOE has plans to continue its organic growth, adding new retailers and industries to its portfolio.

“I hope that we’ll be completing 1 million leases each year in the future,” Zayas said. “I know our team and retail partners can support this growth.”

About TEMPOE

TEMPOE, built upon the roots of WhyNotLeaseIt, is a leading provider of no credit required products that facilitate shopping. TEMPOE provides several flexible payment options with the opportunity of quick and economical ownership for consumers. TEMPOE was founded in 2009 in Manchester, New Hampshire and is now headquartered in Cincinnati, Ohio. TEMPOE serves the furniture, home electronics, appliance, jewelry and automotive industries.

Media Contact:

Terry Casazza | tcasazza@TEMPOE.com | 603-637-2987

TEMPOE Hires Phil Layher as Executive Vice President, Business Development

PL Headshot 2013  TEMPOE Hires Phil Layher as Executive Vice President, Business Development PL Headshot 2013(CINCINNATI—January 6, 2016) Phil Layher has joined TEMPOE as the executive vice president, business development. Layher will work to create new business relationships with large retailers. He’ll also be responsible for seeking additional partnership opportunities.

Prior to joining TEMPOE, Layher worked with NewComLink, developing key client relationships with The Home Depot, Sony PlayStation, Value City Furniture, The RoomPlace, Guitar Center and more. Previously, Layher served as president of American Finco Financial Services.

“Phil’s strong retailer relationships, combined with his knowledge of second- and third-tier financing solutions fits perfectly with our innovation and growth strategies,” said Orlando Zayas, TEMPOE president. “Phil adds great value and rounds out our talented executive team.”

“I was attracted to TEMPOE because the company is way ahead of the game, especially when it comes to technology and marketing prowess,” said Layher. “I also feel the team is among the most personable and professional in the industry.”

Layher earned a bachelor’s degree in business from Montana State University. He currently resides in Austin, Texas, with his wife. Layher has four grown children.

About TEMPOE

TEMPOE, built upon the roots of WhyNotLeaseIt, is a leading provider of no credit required
shopping. TEMPOE provides several flexible payment options with the opportunity of quick and
economical ownership for consumers. TEMPOE was founded in 2009 in Manchester, New
Hampshire, and serves the furniture, home electronics, appliance, jewelry and automotive
industries. For more information, visit TEMPOE.com.

Media Contact

Terry Casazza | tcasazza@TEMPOE.com | 603-637-2987

Prepare your retail associates for the holidays with training webinars

When retailers choose to offer the TEMPOE program, the process doesn’t have to be confusing for store associates or for customers. This is why TEMPOE has planned several holiday training sessions this November.

TEMPOE plans to help and prepare associates by providing tips on how to qualify customers, suggesting easy ways to present the program and giving simple answers on how to overcome objections.

We encourage all members of retail staff to attend! However, we understand that an entire team cannot be off the floor at one time, so we have scheduled multiple times from which retailers may choose.

The session will be offered four times:

Tuesday, November 10, 2015
10:00am, Eastern Standard Time

Tuesday, November 10, 2015
3:00pm, Eastern Standard Time

Thursday, November 12, 2015
12:00pm, Eastern Standard Time

Thursday, November 12, 2015
5:00pm, Eastern Standard Time

Click here to register.

Can’t attend these webinars?

Please contact us at retailsupport@TEMPOE.com or 844-TODAY4U (844-863-2948) for additional training opportunities.

TEMPOE walks to support the National Alliance on Mental Illness

The TEMPOE team in Cincinnati participated in their first NAMIWalk this October to support the National Alliance on Mental Illness.  TEMPOE walks to support the National Alliance on Mental Illness image0021At TEMPOE, we are committed to connecting with our community and devoted to raising awareness for important causes. This is why our team joined with tens of thousands of advocates this month in two NAMIWalks.

NAMI, the National Alliance on Mental Illness, is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. NAMIWalks are held in more than 84 communities across the U.S. and raise funds and awareness for this important cause.

TEMPOE teams in Ohio and New Hampshire raised a combined $2,271 and joined thousands of other walkers and fundraisers in these community events. We are inspired by NAMI’s commitment to educating the public, advocating for change, listening to those affected and leading the way on mental health discussions.

Thank you to all those who came out to support NAMI. We look forward to contributing to this organization’s continued growth.

For more information about how you can get involved with NAMI, visit their website at http://www.nami.org/.

Come see TEMPOE at the 2015 High Point Furniture Market

TEMPOE is attending the 2015 High Point Furniture Market in High Point, N.C., this week. Our representatives will participate in all six days of the event that runs October 17-22 at the Plaza Suites.

Guests can stop by Booth 10 in the Retailer Resource Center on the first floor to meet our representatives and ask questions they have about the program. The TEMPOE team will lead any interested market patrons through our exciting service offerings and new enhancements.

TEMPOE is happy to help with every visitor. Come meet with us as we provide tips on how to position programs to customers and help move businesses forward.

We look forward to connecting with the best and brightest names in the furniture industry.

Don’t want to wait?

Get enrolled today by visiting TEMPOE.com/retailer, calling 844-TODAY4U (844-863-2948), or emailing us at enrollment@TEMPOE.com.

CHAT NOW with a Live Representative

 

We’re happy to announce that we’ve released a new Live Chat feature for retailers and their customers called CHAT NOW!

For retailers, Simply log in to your Retailer PULSE website and look in your Quick Links. You will also find CHAT NOW in the top header of the site. Click either link to begin chatting live with one of our representatives. It’s that easy!

CHAT NOW  CHAT NOW with a Live Representative pulse chat now

Now customers can get the answers they need, when they need them. Customers can access CHAT NOW through the “Need Assistance?” panel at the side of the Customer TRACK website.

CHAT NOW  CHAT NOW with a Live Representative track chat now


 

Know TEMPOE: 5 Questions For Amanda Costanzi

 

With more than a decade of marketing experience, TEMPOE CMO Amanda Costanzi knows how to create customer relationships that build repeat business. We sat down with her to discuss TEMPOE.

 

How is the TEMPOE brand being received by your existing business partners? What about with new prospects?

We traveled to Charleston in June to unveil our new brand to our top 20 customers, who loved it and are really excited about the direction we’re moving. In fact, the reaction to TEMPOE has been overwhelmingly positive, across the board. From employees and existing retailers to merchant prospects and vendors, everyone is really eager to see all the new program offerings and service enhancements we’re rolling out. JR Zirkelbach, SVP Sales, said this to me, “My retailers are excited about the upcoming launch of the PACE Rewards spiff program for their associates. They know that extra spending on a reloadable Visa card will motivate their team members to continue offering and processing TEMPOE agreements.” TEMPOE is not just a new logo on an old company — it represents new offerings, features and functionality, and can encompass more financial services than WhyNotLeaseIt brought to the market.

Speaking of the new logo, though, our clients and consumers really seem to like the new look and feel. I’ve been told that the new brand is modern, clean and something they can get behind. Feedback indicates that putting the “e” at the end of the name doesn’t change the readability or cause people to mispronounce it, but rather gives a proprietary twist on a meaningful word. All in all, the new brand is a big WIN!

 

What marketing channels are you using to reach your audience? How about your customers’ customers?

In an attempt to reach our audience in the way that feels most relevant to them, TEMPOE uses multiple marketing channels. We make it a point to communicate throughout the relationship lifecycle with our retailers, as well as with their customers. Digitally, we host content on three different social media platforms, which includes the creation of videos and interactive graphics. We also have a public-facing website, three user portals and multiple landing pages to drive campaigns and promotions. All of our web-based marketing is mobile-responsive and we are working on mobile app strategies. TEMPOE customizes ecommerce experiences for online retail partners and advertises on dozens of retailer resource sites, as well as in print publications. Our physical marketing materials range from a plethora of printed point-of-purchase displays and handouts, to large format exhibits for tradeshows and events, to tailored signage for brick-and-mortar retail locations.

One of the key differentiators of the TEMPOE marketing program is the TEMPOE Outlet. On this portal, we allow retailers to customize their marketing materials with industry-specific imagery and variable text options. Donovan, one of our Detroit retailers, recently said, “Having the TEMPOE Outlet at our disposal has made marketing and advertising as simple as a click of a button. Being able to customize marketing materials is a tool that all retailers should take advantage of immediately. As a furniture/mattress retailer, we can create our own marketing strategy that fits our customer base.” The ordering system allows each retailer to obtain the right number of marketing materials in the appropriate sizes for their store layout and available display space.

 

What does TEMPOE do to support retailers online or in their current technology platforms?

Ecommerce is a big play for many of our current customers, as well as for many of our prospects. It’s important that TEMPOE be able to drive more consumer transactions in both the brick-and-mortar environment and on ecommerce sites. Our ready-made system integration platform, inTEMPOE, enables eTailers to list TEMPOE as a tender type at checkout. Imagine how easy it is for a consumer to select TEMPOE, instead of paying with a credit card or PayPal, with just the click of a button!

inTEMPOE is a flexible platform that also integrates with point-of-sale (POS) applications and in-store kiosks. What this means is that TEMPOE makes it easy for retailers to process consumer transactions without extensive systems development, violating customer privacy standards or having to prioritize the integration of one system over another. Scott Pratt, CIO of TEMPOE, described this platform as “groundbreaking.” From what we have seen from our customers who have experienced inTEMPOE thus far, Scott’s assessment is right on target.

 

You mentioned earlier that TEMPOE represents more than a logo – that it is about new offerings. Can you elaborate on what that means?

Of course! In addition to the TEMPOE Outlet, which provides retailers with customizable marketing materials, TEMPOE remarkets on behalf of our retail partners to drive repeat business to their stores. Beyond the new technology of inTEMPOE and responsive web builds, TEMPOE will also be adding live chat functionality to both the retailer and consumer portals this fall. TEMPOE’s no credit required shopping is more flexible than competitor programs because we offer early purchase options, a choice in payment plans and we now allow concurrent agreements with unused approval amounts. One of the greatest enhancements to retailer servicing is our PayPULSE automated funding program, which delivers hassle-free, reliable funding to retailers after each consumer transaction. We’ve also launched PACE Rewards, a new retailer reward and incentive program that puts money in the retailer’s pocket for every confirmed TEMPOE agreement they generate.

I am really proud of the business for ensuring that TEMPOE represents such a broad range of improvements and new offerings.

 

How does TEMPOE measure business success?

Our financial performance is measured primarily on EBITDA, but our total performance is really measured in customer satisfaction. We have proven that profitability follows engagement — meaning that it is our responsibility to deliver programs that drive the success of our retailers, so they will drive associates to offer the program and increase sales. As we continue our focus on innovation, we will see more ecommerce activity, so online metrics will be a key success measure, as well. We’re excited to report we’re exceeding our goals by a long shot and thereby forcing the business to re-evaluate what success looks like in the future.

 

TEMPOE at BrandSource Convention and Expo

Simply put, TEMPOE’s mission is to put retail within reach. Because of this we feel that it is important for all retailers to offer no credit required shopping, regardless of the solution they choose. This morning we kicked off the 2015 BrandSource Expo and Convention by partnering with Progressive Finance to talk with retailers about how they can gain market share by offering no credit required shopping for their customers.

 

This was just the beginning of an exciting few days in Las Vegas at the BrandSource Convention for us. If you will be in attendance, come by and see us in booth 1331 in the Forum Ballroom!

 

brandsource booth  TEMPOE at BrandSource Convention and Expo brandsource booth

2015 Show Schedule

The TEMPOE team is going to be all over the US this show season. We just wrapped up The MEGA Group Show, but we are just getting started. Below is our schedule for the upcoming show season:

 

August 20-23 – Tupelo Furniture Fall Market in Tupelo, MS

 

August 23-36 – BrandSource 2015 Convention & Expo in Las Vegas, NV

 

August 30 & 31 – Central Florida Furniture & Accessory Market in Orlando, FL

 

September 2 & 3 – Midwest Furniture Show in Chicago, IL

 

September 16-18 – FT Future Leadership Conference in New Orleans, LA

 

If you will be in attendance at these shows, come see us!